The healthcare BPO is similar to how medical providers serve patients. Third-party vendors process healthcare information and share medical records with patients using digital channels such as email, chat, or phone calls. Outsourcing healthcare BPO services gives you access to skilled resources, streamlined processes, and automation solutions that improve your outcomes. This makes healthcare BPO outsourcing an ideal way to manage non-core activities with higher efficiency and lower operational overhead.
The scope of service is limited because healthcare BPO lacks the physical representation of a hospital or office. Medical BPO services support healthcare providers, insurance carriers, and government agencies but do not replace them because medical BPO services cannot examine, diagnose, or treat patients.
Healthcare outsourcing involves all tasks related to the medical industry but not medical care itself. The most common services are transcription, coding, and billing, but some providers also handle lead generation and insurance processing.
Our healthcare outsourcing services are designed to support healthcare organizations, institutions, and their staff. This minimizes their administrative hassles, letting them focus on delivering quality patient care. Medical business process outsourcing reduces errors and enhances process efficiency.
A reputable medical outsourcing provider like Unity Communications prioritizes work efficiency, data security, and information accuracy. Your healthcare outsourcing vendor should guarantee flexible pricing along with the following:
- Hiring only skilled talent with proven experience in healthcare support services;
- Ensuring a better customer and patient experience using talent technology, analytics, and extensive business knowledge; and
- Quality, comprehensive in-house monitoring to ensure agents meet quality standards.
The healthcare BPO industry manages various functions, from medical claims processing to data entry services. Here’s a closer look at key services to outsource.
- Medical Coding and Billing
- Claims Processing
- Data Entry
- Telehealth
- Human Resource (HR)
- Payroll Management